Open Conduct
PROPOSAL v0.5Browse the public recordConduct overview

THE HUMAN-EXPERIENCE INPUT

Net Conduct Score

Net Conduct Score, or NCS, gives the human experience of an eligible interaction a structured place in a system that would otherwise record only transactions and business outcomes.

See the draft model Challenge NCS

ONE PROTECTED QUESTION

The question is simple. Making its use fair is not.

Based only on how this customer interacted with you and others, would you want to serve them again?

An eligible worker answers only after enough direct interaction. Spending, loyalty, prior ratings, customer value, and internal risk labels are not shown.

Definitely yes+10
Probably yes+3
Probably not−3
Definitely not−10
Not enough interaction to sayOutside the score

The weights, aggregation, minimum evidence, recency, confidence, and public presentation remain research candidates—not production settings.

WHAT IT MEASURES

One interaction—not moral character.

NCS represents an eligible direct participant's willingness to serve the customer again, based only on how that customer interacted with people during one verified interaction.

It can include patience, consideration, cooperation, directness, frustration, disagreement, or emotional intensity in context. It does not require cheerfulness, deference, small talk, cultural conformity, or making the work effortless.

WHAT IT EXCLUDES

NCS is not a shortcut to another score.

  • Spending, profitability, status, loyalty, or lifetime value
  • Complaint frequency, support use, or cost to serve
  • Compliance, obedience, agreeableness, or friendliness
  • Fraud, safety, credit, security, or identity risk
  • Manager opinion, automated inference, or internal notes
  • Employee performance or productivity
  • Public reputation, moral character, or universal rank
  • Tone, face, sentiment, demographics, or social media

ELIGIBILITY

A response counts only when the conditions are trustworthy.

  1. 01

    A real interaction is verified through an approved source.

  2. 02

    The worker directly participated and had enough exposure to answer.

  3. 03

    The role, response window, notice, and capture method match the approved context.

  4. 04

    The interaction was not selected to produce a favorable or unfavorable response.

  5. 05

    The worker can answer privately and abstain safely.

  6. 06

    Prior CQ, loyalty, value, risk, fraud, and customer labels cannot influence the response.

RIGHTS ON BOTH SIDES

The worker gets privacy. The consumer gets review.

Worker protection

No manager scripts, quotas, approval, performance use, retaliation, or individual-response access. Work-related answering must receive appropriate workload and compensation treatment. A coercive workflow is invalid even when the interface is fast.

Consumer protection

Consumers can correct source facts, question eligibility, report bias or selective sampling, add context, review the calculation, and escalate material harm—without learning the worker's identity or entering a personal dispute with them.

BEYOND CQ

NCS may have uses beyond customer relationships.

Agencies and clients, businesses and vendors, event participants, community hosts, and collaborators may find the question useful. None can inherit the consumer rules automatically.

Power, dependency, retaliation, collective activity, employment law, and access differ by context. Putting the NCS question into an employee review would not make that system aligned with Open Conduct.

RESEARCH AGENDA

The result of good research could be a different NCS—or no NCS.

  • Does the question measure willingness to serve again for the intended reason?
  • Do the four response labels communicate strength consistently across cultures, languages, roles, and contexts?
  • Does removing the midpoint clarify direction or force a judgment that is not there?
  • Is the abstention option understood and safe to use?
  • What history is sufficient before any summary becomes available?
  • Can workers respond without manager pressure, reidentification, or performance fear?
  • Can consumers understand, challenge, and recover from an incorrect or biased record?

HELP IMPROVE NCS

Where does the question fail?

Share a scenario, cultural or labor concern, research method, protection, or better wording.

Challenge Net Conduct Score