01 · HUMAN EXPERIENCE
Net Conduct Score (NCS)
Eligible employees answer one protected question about the interaction.
OPEN DRAFT STANDARD
The open standard behind the Conduct Quotient.
Open Conduct proposes a private customer score that people would control. It documents how the score could be formed, explained, challenged, and used to ask for an additional benefit. It combines protected employee responses with approved business records. Ordinary service and consumer rights would never depend on it.
HOW A CONDUCT QUOTIENT IS FORMED AND USED
02 · APPROVED RECORDS
Verified Conduct Index (VCI)
Approved records cover only eligible responsibilities within the customer's control.
03 · ONE CONTEXTUAL SCORE
Conduct Quotient (CQ)
When both inputs qualify, they form one private score for one named context.
04 · CUSTOMER-REQUESTED USE
A limited business result
The business learns only whether the customer qualifies for one approved benefit.
CURRENT STATUS
Open Conduct is a public proposal, not a live system.
The standard is still being developed and tested. There is no Conduct Quotient anyone can receive today, and no consumer network, certified implementation, alliance, partner program, benefit, or report product is operating.
See what has been completedSTART HERE
Understand the proposal
See the system model, consumer value, and present limits in one place.
Read the public explanationInspect the protections
Review baseline service, sharing control, worker rights, correction, and prohibited uses.
Read protectionsBrowse the standard
Start with plain-language summaries, then open the detailed requirements and decisions.
Enter the specificationTHE EXPERIENCE THE STANDARD MUST GOVERN
The customer, employee, and receiving business each see something different.
The calculation is only one part of the standard. It must also define what each person can see and do at each step.
See the larger interface examplesPRIVATE RESPONSE
Would you want to serve this customer again?Definitely yesProbably yesProbably notDefinitely notNot enough interaction to sayThe employee answers one question about the interaction.
Managers do not see the response, and the employee may safely abstain.
YOUR CONDUCT QUOTIENT · ILLUSTRATIVE
4.81 TRANSPORTATION
How your CQ was formedHuman experience + approved business records
Using your CQYou choose when to ask for one additional benefit
The customer sees one score for one clearly named context.
They can inspect both protected inputs, question the result, and move between the company and industry scores available to them.
AIRLINE B · BENEFIT SYSTEM
EligibleWelcome benefit added for this bookingThe receiving business gets one approved result.
The benefit can be added automatically. Frontline employees do not see scores, source history, or a failed attempt.
Illustrative research interfaces only. They are examples of the proposed information boundaries, not final product designs.
CURRENT DESIGN RULES
What the current proposal requires.
Govern the two inputs separately
NCS records eligible human experience. VCI uses approved operational evidence. Each must clear its own gates, and strength in one cannot erase a material problem in the other.
Lead with one contextual Conduct Quotient
When both inputs qualify, CQ presents one private score from 1.00 to 5.00. The two inputs remain available beneath it for explanation, correction, and challenge.
Name the scope and prove every transfer
A company CQ, an industry CQ, and an overall CQ are different claims. Any transfer needs an approved source, destination, and purpose that explain why the history is relevant.
Share the smallest useful result
The consumer starts the request. A receiving business ordinarily learns only whether the customer qualifies for one approved benefit.
BENEFIT DELIVERY
Conduct should stop where existing incentive systems begin.
A Conduct implementation should produce the minimum approved result. A separate, replaceable system can turn that result into a real benefit through the business's existing channels.
Conduct governs eligibility
The Conduct layer determines whether a customer qualifies for one named, additional benefit under one approved policy. It governs the score, evidence, consent, proof, protections, correction, and challenge rules.
An incentive platform can deliver the benefit
Loyalty and promotion infrastructure can apply points, a perk, an upgrade, or another approved reward after receiving the limited result. Talon.One is one example of this partner category; no partnership or endorsement exists today.
The boundary must remain narrow
The delivery platform ordinarily receives only the eligibility result, purpose, policy version, and expiry. It does not receive CQ, NCS, VCI, source companies, employee responses, or underlying events.
No provider becomes required infrastructure
Conduct should work with multiple incentive, loyalty, commerce, and customer-experience systems. A delivery provider cannot recalculate CQ, redefine conduct, turn eligibility into a reusable audience, or make ordinary service depend on the result.
THE PUBLIC RECORD
Review what is decided, what is still open, and what we tested.
CONTRIBUTE
Challenge the proposal before it becomes a system.
We need criticism from consumers, workers, businesses, lawyers, technologists, disability advocates, labor experts, privacy experts, and measurement experts.
See how to contribute