Collect qualified human experience
Net Conduct Score records an eligible employee's response after an eligible interaction.
THE SYSTEM
Human experience and approved business records come together in one contextual score.
Open Conduct proposes three connected components. Net Conduct Score (NCS) records what eligible employees experienced. Verified Conduct Index (VCI) evaluates approved business records. When both inputs independently qualify, Conduct Quotient (CQ) may combine them into one private score for a named context.
NCS
Human experience
VCI
Approved records
Conduct Quotient
01 · HUMAN EXPERIENCE
Net Conduct Score records whether eligible employees would want to serve the customer again.
Net Conduct Score (NCS) captures qualified human experience after an eligible interaction. Its proposed question is: "Based only on how this customer interacted with you and others, would you want to serve them again?"
The response reflects the employee's experience. It does not measure spending, loyalty, status, or whether the customer agreed with the business.
Read about Net Conduct ScoreNCS
Definitely yes
Probably yes
Probably not
Definitely not
Not enough interaction to say
02 · APPROVED BUSINESS RECORDS
Verified Conduct Index examines responsibilities the customer accepted and could control.
Verified Conduct Index (VCI) evaluates approved business records. A record may contribute only when the responsibility was disclosed, accepted by the customer, within the customer's reasonable control, and supported by permitted evidence.
Spending, loyalty, complaints, protected characteristics, business-caused failures, and unresolved records do not become conduct evidence simply because a business possesses the data.
Read about Verified Conduct IndexVCI
Disclosed
Accepted
Controllable
Supported
Reviewed
Eligible
03 · ONE CONTEXTUAL SCORE
Conduct Quotient brings the two qualifying inputs together.
Conduct Quotient (CQ) may combine independently qualifying NCS and VCI evidence into one private score for a named context. The current proposal uses a 1.00 to 5.00 scale displayed to two decimal places, such as 4.82.
Separate rules continue to govern the human and record-based inputs beneath the score. Strong evidence from one side should not silently erase a serious pattern on the other.
Transportation, dining, and hotels and vacation rentals can involve different responsibilities. A result from one context does not automatically transfer to another.
Read the Conduct Quotient proposal
4.82
Transportation
THE SEQUENCE
Each component has a separate job.
Evaluate permitted business records
Verified Conduct Index checks approved events against responsibility, control, evidence, exception, and review rules.
Produce a score only when both qualify
Conduct Quotient may appear when both required inputs meet the evidence rules for the named context. Otherwise, the system shows an appropriate non-score state.
The proposal does not average every available opinion and record. Evidence must qualify before it can contribute.
LIMITED SHARING
The complete score and history should remain private.
The customer sees their contextual Conduct Quotient. If the customer chooses to use it with another participating business, that business receives only an eligibility result for one approved additional benefit.
The receiving business should not receive the customer's complete score, raw history, contributing companies, individual employee responses, or a reusable negative result.
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